HMRC is testing an automated SMS system
A new trial system aims to identify taxpayers seeking help with specific queries which HMRC considers can be resolved online. Such callers will be sent a text message containing relevant links. Callers to HMRC’s income tax helplines from a mobile phone will be dealt with in one of the following three ways: Callers with queries about their UTR or registering for online services will be sent an SMS that matches the key words they used to describe their query. The call will be automatically disconnected after a message explaining that an SMS has been sent. Callers with queries about whether [...]







