A recent ACAS survey has revealed what’s really getting under employees’ skin at work and the results may strike a chord with many business owners.

Top of the list? Nearly half of workers (49%) said the thing that angers them most is seeing colleagues who aren’t doing their job properly. Not far behind, 44% resent it when others take credit for their work, and 39% said an over-demanding boss causes the most frustration. Rude behaviour, whether from customers or other staff, also made the list at 37%.

These types of workplace tensions are more than just minor irritations. Left unchecked, they can affect morale, productivity, and ultimately, your bottom line. According to ACAS, workplace conflict is estimated to cost UK organisations £30 billion a year.

So, what can businesses do?

Stewart Gee from ACAS says the key is to address issues early, before they escalate: “Anger over a lack of recognition, rudeness, their boss or a colleague seen as not pulling their weight can impact productivity and escalate to conflict if left unresolved at work”.

Often, a quiet word or informal conversation is enough to clear the air. Encouraging open communication and setting clear expectations can go a long way. Where issues persist, mediation or support from an HR professional may help avoid the need for formal processes.

Some practical steps for employers could include:

  • Encourage early conversations before frustrations build up
  • Lead by example in how you treat staff and handle conflict
  • Offer clear training and inductions so expectations are understood
  • Check in regularly with your team, especially in busy periods

Taking a thoughtful, proactive approach to resolving workplace frustrations can help foster a more positive and productive environment for everyone. Sometimes, simply making space for honest conversations is the best place to start.

See: https://www.acas.org.uk/colleagues-not-doing-jobs-properly-makes-staff-angriest-at-work