Consultation on law changes to make apologising easier
A new consultation has been launched to find out how the law could be updated to make it easier for organisations to apologise more when they make mistakes. Many organisations are reluctant to apologise because they are concerned that it will be interpreted as an admission of fault. However, an apology is often needed by a victim so that they can get a sense of closure and feel they can move on with their lives. This is a case of legal concerns preventing what all parties would like to happen for the victim to feel better. The Compensation Act already [...]







