CMA Publishes Review and Proposals for the Vet Industry
The Competition and Markets Authority (CMA) has published proposals to reform the veterinary market. While the review focuses on veterinary businesses, its findings offer valuable insights for companies of all types – particularly regarding transparency, communication, and customer confidence. What’s happeningThe CMA’s investigation found that many pet owners struggle to understand what they are paying for when visiting the vet. Prices are often unclear, comparisons are difficult, and making complaints can be challenging when things go wrong. The market has also evolved significantly in recent years. Independent practices have been acquired by larger corporate groups, yet many clients are unaware [...]







