Air travel guidance updated to give passengers more clarity on their rights
The Department for Transport (DfT) has refreshed the newly named Air passenger travel guide, making it easier for passengers to know their rights and responsibilities when they travel. Formerly known as the aviation passenger charter, it details what people can expect from airlines, travel agents, tour operators and airports, and what to do if things don’t go to plan. This includes advice on what to do if flights are cancelled or delayed, if baggage goes missing, and the rights of disabled passengers, as well as guidance on how to complain if passengers feel they have been treated unfairly. The travel guide also [...]







