Managed move of claimants to Universal Credit set to restart
All benefit claimants will be moved over to Universal Credit by the end of 2024, with moves from legacy schemes resuming next month, the Department for Work and Pensions announced last week. The restart follows a pause to the process during the pandemic when staff were focused on supporting the surge of new claimants to Universal Credit. The six benefits being replaced all have complex and inefficient systems based on aging, inflexible IT. Universal Credit uses a modern, digital system which stood up to the test of Covid-19 where it quickly ensured three million new claimants were protected from the [...]







